Terms and Conditions & Refund Policy for Tennis Tips UK Private Members Club
Please read the following terms and conditions and refund policy for the Tennis Tips UK service. It is a requirement to read and understand all the information below before purchasing or subscribing to any service. Contact our team if you have any questions about Tennis Tips UK and the terms and conditions stated. Tennis Tips collects personally identifying information and data about individuals, their company, and the companies demographics “personally identifying information and data” including (i) when you provide information to Tennis Tips, such as when you register or sign up for any of our services.
This information is never shared or sold. It’s purely used to deliver the service. Please note Tennis Tips UK advisory cannot be shared or redistributed without permission.
By signing up to the Tennis Tips club service you agree to never share or distribute picks or give others access to your login information.
All subscriptions and payments made to Tennis Tips UK are for the advisory and time required by our team to analyze markets. Results in terms of profit cannot be guaranteed due to variance. Tennis Tips UK assume no responsibility for losses occurred by members following the advisory provided.
Tennis Tips UK make every effort to make sure statistics (relating to profit and results) are up to date and accurate however due to the fact predictions are distributed frequently – there may be times when figures are not instantly updated. Mistakes and errors are also possible – please contact our team if you notice any problems. As always the service is daily advisory and analysis – results (in terms of profit) are not a legal part of the service provided.
Important Tennis Tips UK Service Information:
- Profit cannot be guaranteed due to the nature of sports betting (variance). The monthly subscription cost or one-off charge is for the time our team spend analysing markets and sending tips not for the results achieved.
- Club advisory can be accessed once subscribed. This will be delivered via email. Members should expect an average of 1-2 betting pick(s) per week. This is a digital service.
Refund Policy for Tennis Tips UK
Club membership subscription fee’s can be paid via PayPal or Stripe. Refunds can be requested if the service isn’t delivered as described or if the purchase was made without the bill payers permission. However please note refunds cannot be sent for any other reason. Tennis Tips UK have made it easy to cancel an active subscription via the payment processor directly. It’s the customers responsibility to manage the subscription and to be aware of payment amounts and dates. If a payment is taken (either initial or recurring) and a cancelation request is received after this then the subscription will be suspended and no further payments taken. The payment already processed will not be refunded in normal circumstances. The membership access and service will continue to be provided for the full period paid for. Tennis Tips UK reserve the right to credit free month(s) membership instead of refunds in some cases. Clearly in the case of unauthorised payments a monetary refund will be provided.
Annual plans are non refundable. The only exception is if the service has not been delivered as described. Please note this is a fully digital service delivered via email. An average of at least two selections will be sent per week over the long term however short term there could be less.
Please only consider annual (1 Year) club plans if you are willing to commit to at least 12 months of membership. We do not offer full or pro-rata refunds for this service. At the end of the initial year members will be contacted asking if they wish to continue. A separate purchase will be required as there is no recurring subscription and payment methods are not stored. This makes it very simple to stop membership if you wish – no action is required at all. Please be aware that your reserved membership place will be released after a few days of no renewal or contact.
For subscriptions we have made some big improvements for 2025. Now all club members can access a customer portal to manage their subscription. This allows you to cancel at any time without the need for any assistance or contact with Tennis Tips UK. We even send a reminder for all upcoming payments confirming the amount and date.
Free Trial Refund Policy for Tennis Tips UK
Occasionally free trials of the Tennis Tips UK service(s) will be made available. Although no payment will be taken initially; payment details must be registered to activate this trial period – either via PayPal or by entering your credit/debit card details (processed externally by Stripe) The trial period is clearly stated during the checkout process and again confirmed in the welcome emails sent out by the Tennis Tips UK automated mailing software.
The customer must ensure they are fully aware of the cost of membership and the duration of their free trial. All trial plans will automatically upgrade unless the subscription is canceled during the free trial period. Refunds cannot be provided in the circumstance where buyers are ‘unaware’ that a payment would be taken. As a gesture of goodwill there is one exception to this rule. In the case that a buyer contacts Tennis Tips UK within 24 hours of a payment being processed then a refund may be provided if the buyer had intended to cancel but had been unable to do so for a reasonable reason. To be clear this must be an issue Tennis Tips UK are responsible for such as website loading issues or failing to respond to a cancelation request via email. As stated previously refunds cannot and will not be provided when subscribers have failed to manage their subscription. The billing agreement is clear and these terms have to be read and agreed to by all new members during the registration process.
How to Cancel Tennis Tips UK Subscriptions:
Simply send a message requesting to cancel to our customer service email. The recurring element of your subscription will be stopped. Your subscription will remain active for as long as previously processed payments cover. For example; customer recurring payment is charged on 1st January. They send a cancelation request later that afternoon. The scheduled payments for future months will be removed however they will retain club access until 1st February.
For payments processed through Stripe (including third party payment methods using their checkout) – access to subscription management tools will be provided in all official email correspondence relating to payments. This allows club members to cancel themselves without any need to interact with Tennis Tips UK. These features were enabled as part of an effort to give members full control of their subscription and the ability to immediately cancel should they wish. We have even enabled upcoming payment reminders which, again, will include a link to stop the subscription completely if desired. Please remember that if a payment charge is completed then membership will remain active for at least that billing period. There will be no option to cancel and receive a refund for the period already paid for but it will be possible to cancel the recurring element as normal via the customer portal.
Subscribers using PayPal can easily manage their subscription by logging directly in to their account. There is a section for ‘pre-approved’ payments. Simply select the Tennis Tips UK subscription and select ‘cancel’. This will stop all future payments or cancel the free trial (if still during this period)
This does not apply to annual club membership plans which cannot be cancelled.
After Cancellation – Important Information
If the customer requests to cancel their membership either by contacting Tennis Tips UK support or by logging in and suspending/canceling the payment authorization as previously described then no further payments will be taken. Tennis Tips UK cannot and will not ever directly debit a customer account – all payments are managed through the subscription software and via the payment portals of Stripe and PayPal.
After canceling the customer will continue to receive access to the Tennis Tips UK service for the duration remaining on their subscription plan. For example if a member signs up on the 1st January and makes a payment for a month then chooses to cancel a week later – they will continue to receive access to the full service for the remaining period (until February in that example)
Please note there is not the option to cancel and receive partial refunds due to the nature of our service. However the Tennis Tips UK mail delivery software and website login system allows our support staff to track how many times members access our service and read the advisory emails. If it is clear from this information that a member was unable to access our service then a refund may be provided.
